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Cancellations

 

Cancellation of a booking must be made a minimum of forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine. If you wish to cancel a booking, the only accepted method is through our CARTRAWLER WEBSITE. Do not cancel your booking with the car rental agent directly as additional fees may apply. In the event of a cancellation notice of which is received by CarTrawler within seven (7) days of the car rental booking date and at least forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine all funds will be reimbursed. In the event of a cancellation notice of which is received by CarTrawler outside seven (7) days of the car rental booking date and at least forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine all funds except a cancellation handling/ administration fee of € 25.00 and the non-refundable Administration Charge (Card processing fee) where applicable, will be reimbursed. In the event of a cancellation notice of which is received by CarTrawler less than forty eight (48) hours before the rental of the vehicle is due to commence pursuant to a booking made on this booking engine no funds paid will be reimbursed to you, unless the entire rental amount has also been prepaid. CarTrawler will retain 3 days rental and Administration Charge (Card processing fee) where applicable. In the event of a cancellation of a booking when the entire rental amount is payable on arrival, there is no fee for a cancellation but you still need to cancel your reservation through our CARTRAWLER WEBSITE.

It is the responsibility of the consumer to personally cancel any other ancillary product that they may have purchased in conjunction (Side by Side) with their vehicle reservation, i.e. LOSS DAMAGE WAIVER EXCESS REIMBURSEMENT INSURANCE through third parties like insurance4carhire.

In the event that you cancel or amend a credit/debit card booking CarTrawler will not be liable for any monetary losses suffered by you as a result of a change in monetary exchange rates between the time of your original booking and its subsequent cancellation or amendment (as applicable).

 



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